Terms & Conditions

Please review these terms before booking. They form part of your agreement with Zero Hour Moving. (Draft for review by the business owner before launch.)

1. Quotes and Estimates

All quotes are free and provided without obligation. Hourly quotes for local moves are estimates based on the information you provide; the final charge reflects the actual time and services used. Fixed-price quotes for long-distance moves are binding provided the inventory and services match what was quoted.

2. Deposits and Payment

A deposit is required to reserve a moving date and is deducted from the final invoice. The balance is due on completion of the move unless agreed otherwise in writing. We accept major credit cards, debit, e-transfer and cash.

3. Cancellations and Rescheduling

Moves may be rescheduled or cancelled with notice. Deposits are refundable when notice is received at least 72 hours before the scheduled move; shorter notice may result in the deposit being retained to cover reserved crew and truck time.

4. Customer Responsibilities

An adult must be present at pickup and delivery. Customers are responsible for arranging elevator bookings, parking and building access, and for disclosing stairs, long carries or specialty items in advance. Items packed by the customer are the customer's responsibility unless external damage to the carton is evident.

5. Prohibited Items

We do not transport hazardous materials (fuel, propane, paint, chemicals, fireworks), perishable food, live animals, cash, jewellery or irreplaceable documents. Please keep these items with you.

6. Liability and Claims

Basic liability coverage is included with every move. Additional replacement-value protection is available before moving day. Any damage or loss must be noted on the inventory before the crew leaves and submitted in writing within 7 days. Our liability is limited to the coverage selected.

7. Delays

We make every effort to meet agreed times. Weather, traffic, road closures and building access issues may cause delays outside our control, and we will keep you informed.

8. Contact

Questions about these terms can be sent to info@zerohourmoving.com or by calling (519) 731-2317.